DuraBrite Standard Limited Warranty & Full Lifetime Warranty Policy

Release Date: 09/01/2023

Overview

DuraBrite products are engineered for demanding marine environments and are thoroughly tested prior to shipment. This warranty covers manufacturing defects in materials or workmanship for the applicable warranty period.

This warranty does not cover damage caused by installation errors, improper power sources, environmental exposure beyond design limits, or normal wear and tear. Warranty coverage and duration depend on the product series, purchase date, and—when applicable—installer qualification.

Proof of original purchase is required for all warranty claims. Products beyond their Warranty Period or not covered by the Warranty may still qualify for a repair.

Standard Limited Warranty

DuraBrite warrants the products listed in Schedule A to be free from defects in materials and workmanship during the applicable Warranty Period.

This warranty applies to:

Products purchased directly from the DuraBrite website, or
Products purchased new, in original packaging, from an authorized DuraBrite reseller, installer, dealer, distributor, or agent

Schedule A - Warranty Coverage by Product Series

Series	Standard Limited Warranty	Full Lifetime Warranty (When Installed by Approved Certified Installer)
Pro, Mini, Nano, & Nano Stack Series	10 Years	Full Lifetime Warranty
Explorer Series (X7 & X16)	5 Years*	5 Years*
AC Adapters	7 Years	7 Years

*Batteries (external or internal) carry a 2 year limited warranty.

Discontinued Products

The Standard Series carries a 5-year warranty but has been discontinued and is not listed above.
The Nano Sport Series carries a 2-year warranty but has been discontinued and is not listed above.
Discontinued products are not covered by Lifetime Warranty.

Products Purchased Before September 2023

Products purchased prior to September 2023 remain covered under the previous warranty policy. Coverage terms are the same; only the length of coverage differs:

Pro, Mini, Nano Series: 5 years
Nano Sport Series: 2 years
Explorer Series (X7 & X16): 2 years

Full Lifetime Warranty

Eligibility

Full Lifetime Warranty is available only when eligible products are:

Purchased from DuraBrite or an authorized source, and
Installed by a Certified DuraBrite Installer who is approved to offer Full Lifetime Warranty

Because installation quality directly affects performance and longevity, Full Lifetime Warranty is limited to installations completed by qualified installers with demonstrated experience. Certified Installers can be found in our Lifetime Warranty Registration Form.

Registration Requirement

If your product qualifies for Full Lifetime Warranty, registration is required:
Lifetime Warranty Registration Form

Only installers eligible to offer Full Lifetime Warranty will appear as selectable options in the registration form. If your installer does not appear, they are not authorized to offer Full Lifetime Warranty.

Extent of Full Lifetime Warranty Coverage

Full Lifetime Warranty provides the same coverage terms as the Standard Limited Warranty, for the supported lifetime of the product model.

Domestic return shipping is covered
Coverage applies only to the original owner
Removal and reinstallation by a non-certified installer voids Full Lifetime Warranty

“Lifetime” refers to the period during which the product model is actively supported by DuraBrite, including the availability of replacement components.

Before Returning a Product

To ensure accurate evaluation, the following is required for all warranty repair requests:

Photo documentation of:
- Installation location
- Wiring and power source
- Waterproofing and sealing methods
- The reported issue or defect
Proof of Purchase

Warranty repair may be declined if sufficient documentation is not provided.

How to Obtain Warranty Service

Submit a Repair Request Form for review
Await approval before returning any product
Upon approval:

- Domestic returns receive a prepaid return label
- International returns are customer-paid

Returns sent without prior approval may be refused and returned at the customer’s expense.

What DuraBrite Will Do

At DuraBrite’s discretion, warrantied products will be:

Repaired, or
Replaced with the same or equivalent model

Repaired or replaced products will be returned at no charge for approved domestic warranty claims.

What Is Not Covered

This warranty does not cover failures resulting from causes other than defects in materials or workmanship, including but not limited to:

Installation & Power-Related Issues

Connection to AC power or incorrect DC voltage
Miswiring (positive, negative, or ground)
Weak, aging, or unstable battery power sources
Power surges or voltage fluctuations
Improper grounding or heat dissipation
Electrostatic discharge (ESD) during installation

Environmental & Physical Damage

Water intrusion due to improper sealing
Pinched or damaged cables
Physical impact, drops, or abuse
Exposure beyond design limits
Acts of Nature (lightning, storms, fire, animals, natural disasters)

Unauthorized Actions

Seal tampering or opening the unit
Unauthorized repairs or modifications
Unauthorized transfer of ownership
Removal and reinstallation by a non-certified installer (Full Lifetime Warranty)

Normal Wear and Tear

Normal wear and tear includes cosmetic changes or aging effects that do not impair function, such as:

Dimming of LEDs over time
Discoloration, scratches, haze, or surface corrosion
Minor moisture that does not affect operation

Normal wear and tear is not considered a defect and is not covered, though paid repair services may be available.

Additional Limitations

DuraBrite is not responsible for incidental or consequential damages
International return shipping is not covered
Damaged packaging during shipping is not covered

Defects in Materials or Workmanship

Manufacturing defects typically present early in the product’s life cycle. Products that have operated reliably for extended periods are rarely found to have manufacturing defects upon inspection. Most service requests arise from environmental exposure, power source issues, or installation-related factors, which are not considered defects under this warranty.

Each claim is evaluated individually based on physical evidence and diagnostic analysis.

Products Reported as Not Working Upon Installation

All DuraBrite products are functionally tested prior to shipment. In some cases, products reported as non-functional upon installation are later found to have been connected to an incorrect power source.

If there is uncertainty about the power supply or installation requirements, DuraBrite strongly recommends using a Certified Installer or consulting a qualified technician prior to installation.

No Other Express Warranty

No employee, dealer, installer, or representative is authorized to modify this warranty or make additional warranties on behalf of DuraBrite.